Refund policy
Return and Refund Policy
Last Updated: July 20, 2026
At AnimeShelf, we are committed to providing high-quality anime-inspired products and ensuring a great shopping experience for our customers.
Please read this Return and Refund Policy carefully before placing an order. By purchasing from AnimeShelf, you agree to the terms outlined below.
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1. Eligibility for Refunds and Replacements
AnimeShelf offers refunds or replacements only in the following circumstances:
- You received a damaged product.
- You received a defective product.
- You received the wrong product or wrong design.
- You received an item different from what you ordered.
- Your order is missing an item.
To be eligible, you must contact us within 5 days of receiving your order.
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2. How to Request a Cancellation, Refund, or Replacement
If you wish to request an order cancellation, refund, or replacement, please contact AnimeShelf directly through any of the following channels:
Call: +91 92920 20613
WhatsApp: +91 92920 20613
Email: animeshelf888@gmail.com
Instagram: @animeshelf.in
For refund or replacement requests, please contact us within 5 days of receiving your order.
To help us review your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem (for damaged, defective, or incorrect products)
- Photos of the product and packaging (if applicable)
Our team will review your request and respond as soon as possible. If your request is approved, we will arrange the appropriate resolution, which may include a replacement, refund, or order cancellation (where applicable).
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3. Refund Process
Once your request has been reviewed and approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds will be initiated within 7 business days after approval.
- The time required for the refund to reflect in your account depends on your bank or payment provider.
If a replacement product is available, AnimeShelf may offer a replacement instead of a refund.
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4. Replacement Policy
AnimeShelf provides replacements only for:
- Damaged products
- Defective products
- Incorrect products received
- Missing items (where applicable)
Replacement requests must be submitted within 5 days of delivery.
Replacement approval is subject to verification and product availability.
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5. Non-Returnable and Non-Refundable Items
AnimeShelf does not accept returns, exchanges, or refunds for:
- Change of mind after delivery
- Personal preference
- The customer no longer wants the product
- The customer ordered the wrong phone model, design, colour, or variant
- Minor colour differences caused by screen settings or lighting
- Products that have been used, washed, altered, or damaged after delivery
- Products returned without prior approval from AnimeShelf
- Requests made after the 5-day reporting period
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6. Return Shipping Costs
If your request is approved because:
- The wrong product was delivered,
- The product arrived damaged, or
- The product is defective,
AnimeShelf will arrange an appropriate resolution and, where applicable, bear the return shipping costs.
Return shipping costs for requests that do not qualify under this policy will be the customer's responsibility.
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7. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible through Call, WhatsApp, Email, or Instagram.
Orders can only be cancelled before they have been processed or shipped.
Once an order has been processed or dispatched, it cannot be cancelled.
For Cash on Delivery (COD) orders, customers may refuse delivery at the time of delivery. However, repeated refusal of COD orders without a valid reason may result in restrictions on future COD orders.
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8. Important Notes
AnimeShelf reserves the right to refuse any refund, replacement, or cancellation request that does not meet the conditions outlined in this policy.
In some cases, we may request additional information or evidence before making a decision.
Providing false, misleading, or fraudulent claims may result in rejection of the request.
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9. Contact Us
If you have any questions or need assistance regarding an order cancellation, refund, replacement, or a damaged, defective, or incorrect product, please contact us through any of the following:
AnimeShelf
Call: +91 92920 20613
WhatsApp: +91 92920 20613
Email: animeshelf888@gmail.com
Instagram: @animeshelf.in
Business Address:
Enkakkad Road,
KUZHUPILLY HOUSE,
680589 Wadakkanchery, Kerala, India
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Thank you for shopping with AnimeShelf. We truly appreciate your trust and support. If you experience any genuine issues with your order, our team will work to resolve them fairly and as quickly as possible.